Delivery Timeline

• Karachi: Orders are usually delivered within 2–3 working days.
• Other Cities: Orders are usually delivered within 3–6 working days.

Delivery timelines may vary during sale periods, public holidays, weather conditions, or courier delays.

Delivery Charges

• Standard shipping charges are Rs. 250.
• Orders above Rs. 6,000 are eligible for free delivery.

For Cash on Delivery orders, customers are required to pay the COD amount before opening the parcel.

Parcel opening before payment is not allowed unless approved by the Luxure team in advance for selected cases.

We offer exchanges for eligible items in case of:

• Size issue
• Color issue
• Wrong item received
• Damaged or defective item received

Exchange requests must be made within 4–5 days of receiving the order.

Exchange Conditions

To qualify for an exchange:

• The item must be unused, unwashed, and unworn.
• All tags, labels, and original packaging must be intact.
• The customer must provide the order number or invoice.
• The product must be returned in its original condition.

For hygiene reasons, intimate items that are worn, washed, damaged, stained, perfumed, or returned without original packaging may not be accepted for exchange.

Exchange Delivery Charges

If the exchange is requested due to a size or color issue, the customer will be required to pay one-sided delivery charges.

If the wrong, damaged, or defective item is received, our team will review the case and guide the customer accordingly.

Approved exchanges in Karachi may take around 4–5 working days to process and deliver.

For other cities, exchange timelines may vary depending on the courier service and location.

Luxure does not encourage returns due to the intimate nature of the products. However, return requests may be reviewed in selected cases by our customer support team.

A return may only be considered if:

• The wrong item was delivered.
• The product was received damaged or defective.
• The issue is reported within the given exchange/return timeline.
• The item is unused, unwashed, unworn, and returned with original tags and packaging.

For COD orders, customers must pay the rider before opening the parcel. Any parcel-opening request must be discussed with and approved by the Luxure team beforehand.

Luxure reserves the right to reject any return or exchange request if the item does not meet the required conditions.

Luxure follows a no-refund policy.

We primarily offer exchange or replacement for eligible issues. However, if an exchange does not resolve the issue or the required replacement is not available, a refund may be considered after internal approval.

Approved refunds may take approximately 20–22 working days to process.

Please note:

• Delivery charges are non-refundable.
• Refund approval is subject to product inspection and case review.
• Refunds will only be processed through the method approved by the Luxure team.

How to Request an Exchange or Return

To request an exchange or report an issue, please contact Luxure customer support with:

• Order number
• Customer name
• Contact number
• Reason for exchange/return
• Product images, if the item is damaged, defective, or incorrect

Our team will review your request and guide you through the next steps.